Customer Service Audit & Assurance
The audit and assurance landscape is changing faster than ever. Regulatory requirements, coupled with increased stakeholder demands for greater transparency is putting greater pressure on organisations – globally and locally.Consumer demands, economic and political volatility all present tough challenges for organisation’s globally.
Therefore enhanced clarity and a deeper understanding of your business are the key objectives of an internal audit.Our audit approach focuses on understanding our clients’ business and controlling issues from the inside out.
It combines a rigorous risk assessment, diagnostic processes, audit testing, regulatory requirements, processes and procedures as well as a continuous assessment of our clients’ service performance.